Security & Privacy

We Respect and Protect Your Privacy

At Atts Gems we are committed to protecting your privacy.  To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.

During online ordering a user must give certain contact information, we do not sell or use your personal information for anything other than transactions within our company:

  • Contact information from the order form is used to send orders to our customers.
  • Financial information that is collected is used to bill the user for products and services.
  • Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed on-line, or from our shipper regarding delivery of your order.

In order to use this website, visitors and/or members are not required to complete any form or give us any information. All forms are optional. Giving additional information helps provide a more personalized experience on our site, but is not required.

In order to provide a personalized shopping experience at Atts Gems, we do use and collect cookies.  Cookies are small pieces of data that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features and to store items in your shopping cart. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need to accept cookies in order to use most of the features in our store, including placing items in your shopping cart and purchasing them.

Read our detailed Website Users Privacy Policy compliant with the new EU GPDR regulations

Website Users Privacy Policy

This policy was last modified May 9, 2019
 
 
General information
We, at Atts Gems, Ltd. (“we” or the “Company”), respect the privacy of our customers, business partners and other visitors to our website who may choose to provide Personal Information (as defined below) and we are committed to respect their privacy. We recognize the need for appropriate protections and management of Personal Information that you provide to us. This Privacy Policy describes the types of information we may collect, how that information may be used, and with whom the information may be shared.
What information do we collect?
When ordering or registering on our site (including subscribing to our newsletter, or filling out a form), we may collect individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”), such as your name, address, telephone number, email address, IP address, user IDs and passwords and contact preferences. Personal Information collected online may be supplemented with information you provide to us through other services and sources such as trade shows or seminars, as well as other data collection methods.
We do not require that customers, partners or other visitors to our site provide us with Personal Information and you may visit our site anonymously. In this case, we do not collect Personal Information when you visit our site unless you choose to provide it to us (except for certain IP analysis, conducted by Google – see link to their privacy policy below). The decision to provide Personal Information is voluntary and you may withdraw your consent at any time by contacting us at sales@attsgems.com. However, if you do not provide the Personal Information requested, you may not be able to proceed with the activity or receive the benefit for which the Personal Information is being requested, including purchasing products, obtaining support or receiving our newsletter.
How do we use the information we collect?
Any information we collect from you may be used in any of the following ways:
Your Personal Information will not be sold, exchanged, transferred or given to any company outside Atts Gems, Ltd. or our trusted third party service providers for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, and as otherwise explicitly set forth herein.
We may send periodic informational or promotional content. However, you can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the appropriate method below. It may take a reasonable period of time to process your request, typically no longer than 7 days. Your information helps us to respond more effectively to your customer service requests and support needs.
We continually strive to improve our site offerings based on the information and feedback we receive from you.
To perform research, technical diagnostics and analytics with regard to the website,
we may disclose Personal Information, or any information you submitted if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.
We strive to keep your Personal Information accurate. We have implemented technology, management processes and policies to maintain data integrity. We will provide you with access to your information when reasonable, or in accordance with relevant laws, including making reasonable efforts to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will take steps to verify your identity before granting access or making changes to your data. Requests to delete Personal Information are subject to any applicable legal and ethical reporting or document retention obligations. To access and/or correct information, you can do so online or notify us via the appropriate method below.
With whom do we share the information we collect?
Since we operate globally, it may be necessary to transfer, store and process Personal Information in the United States or any other country in which we or our affiliates, subsidiaries or service providers maintain facilities. The data protection and other laws of these countries may not be as comprehensive as those in the European Union; in these instances we will take steps to ensure that a similar level of protection is given to Personal Information. You hereby consent to the transfer of your Personal Information to countries outside the European Union.
We do not sell, trade or otherwise transfer Personal Information to outside parties (except to the third parties with whom we have contracted to provide services to us, as detailed in the section below).
We use third parties, such as cookies and trackers, to compile aggregate data about site traffic and site interaction for marketing and targeting purposes, to assist us in better understanding our site visitors and so that we can offer better site experiences and tools in the future. These service providers are not permitted to use the information collected on our behalf except for the purpose of providing the services to us. Some of the servers of these third parties may be located outside of the European Union.
In most cases, we will not receive the information these third parties collect but only receive the analysis or results that we requested, and the sole holders of the collected information are the third parties. Below you can find the links to the privacy policies of the third parties we currently use on our site. This list is reviewed and updated periodically.
https://www.google.com/intl/en/policies/privacy/
Also, we may release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
How long do we retain the information we collect?
At any time, you may request to view, change and update your Personal Information by emailing us at sales@attsgems.com. You can also request that we will cease processing, correct errors or that we will erase Personal Information by emailing us at the above address.
Due to the possibility of long sales cycles, one never knows when a potential client will re-engage with Atts Gems and having the background and history of the contracting party will assist Atts Gems in providing a better service. Therefore, please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide our services and to comply with our legal obligations, resolve disputes and enforce our agreements.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
What are your rights?
You may contact us at sales@attsgems.com at any time and request:
To access, delete, change or update any personal data relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected);
That we will cease any further use of your Personal Information (for example, you may ask that we stop using or sharing your Personal Information with third parties), including to stop direct marketing.
If you wish to raise a complaint on how we have handled your Personal Information, you can contact us as set forth below.
Minors
 
Our site, products and services are all directed to people who are above the age of 18. In the event that we become aware that a user under the age of 18 has shared any Personal Information, we will discard such information. If you have any reason to believe that a minor has shared any Personal Information with us, please contact us at sales@attsgems.com.
Updates or amendments to the Privacy Policy
We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version will always be posted on the website. We encourage you to review this Privacy Policy regularly for any changes.
Contacting Us
If there are any questions regarding this Privacy Policy or the information that we collect about you, or if you feel that your privacy was treated not in accordance with this Privacy Policy, you may contact us at sales@attsgems.com

We use the information we collect about you only to process orders and to provide you with a pleasant seamless shopping experience.

 

Safe Technology

Atts Gems uses SSL encryption to process credit card payments.

  • All of your personal information is encrypted, including credit card number, name, and address, so that it cannot be read as the information travels across the Internet.
  • Furthermore, all of the customer data we collect is protected against unauthorized access. We do not store customer credit card information on our servers.

 

Conflict Resolution

We are committed to resolving disputes within 24-48 hours. If a problem arises with an order or any other transaction users may contact us via phone, email or fax and we will respond within 24 hours.

 

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us via phone, email, or fax.

Phone: +92 313 579 7473
Email: sales@attsgems.com