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Privacy and Payments
Yes, you can update your account information any time. Please login into your account: My Account and you shall find the details there.
Atts Gems accepts Credit / Debit Cards, PayPal, Bank Deposits and Western Union.
Orders and Shipping
You can order online or via the phone by contacting on the number given on the website.
Please login into your account: My Account and you shall find the details under the order tab
Yes, it is possible but please contact us before placing your order to verify our inventory.
We Ship to all the DHL countries with trusted shipping partners. It’s the client own responsibility to get Custom Clearance after Shipping
Your order will be shipped immediately once the payment has been received. However, if you have ordered a customized stone, then the procedure to ship your order will take around 10- 15 working days or may be more days. If there is any delay in the order, then also you will be informed by us.
Atts Gems deals only with Natural Minerals (Gemstones). The information of each Stone is clearly stated as such.
Most of the gemstones are mined from Pakistan, Afghanistan, Brazil, Columbia, Africa, Sri Lanka and Burma. Many stones are easily tracked for their origin by their special characteristics of that stone like Ethiopian Opal. But these days the rough are mined in several countries which cannot be always certain.
Today there are unfortunately a lot of shops that sell synthetic gemstones as natural gemstones, or heated / treated gemstones as unheated / untreated, or gemstones of lower quality origin/mines, as gemstones of a higher quality origin/mine. There is no easy way for the average customer to detect these, except for a gemstone lab certification. Atts Gems provides a lab certification if requested for additional $50 from third party external labs. This certificate can also be verified online on the laboratory website that provides certificate of authenticity for each gemstone.
It clearly mentioned the weight of the stone underneath. 5 Carat =1 gram.
Atts Gems gives 5 days risk return/replacement policy, in other words you have 5 days privilege from the date of purchase of the product if for any reason you wish to return it. If anyone is not completely satisfied, then the company will refund the money back with the return of the product.
- You will be charged a fee of $15 for initial shipping
- Return Shipment is at customer’s cost
Contact us within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
If you want to return any gem to us during the inspection period, simply you have to drop a mail within 5 days at email@example.com or call us.
There are a few certain scenarios where it is difficult for us to support returns:
- Return request is made outside the specified time frame, of 5 days from delivery.
- Product is used, damaged, or is not in the same condition as you received it.
- Products with tampered or missing serial numbers.
- Anything missing from the package you have received including price tags, labels, original packing.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund within 7 days.
Yes, replacing or exchange is possible under following conditions:
- Return request is within the specified time frame, of 5 days from delivery.
- Product is not used, damaged, and in the same condition as you received it.
- Products are not tampered.
- Anything not missing from the package you have received including price tags, labels, original packing.
Q. I have lost the lab certificate and original packaging of the product. Can I still return the loose gemstone?
We usually require full original product certificate, invoices, documentations, lab certificates, packaging, documentation, discount coupons, etc. that may have accompanied the loose gemstone. In the absence, of any of these items, you are not eligible for the refund.